Privacy Notice

1. Who we are

Orbwell operates from 16 Jalan SS 15/4B, 47500 Subang Jaya, Selangor, Malaysia. We provide field data structuring, yield estimation modelling and field technology enablement services to plantation groups, smallholder cooperatives and agri-processing firms. This notice explains how we handle personal data collected through our website at orbwelln.pro and through our client engagement process.

Questions about this notice can be directed to us at [email protected] or by telephone at +60 3-5638 2471.

2. What data we collect

When you submit the contact form on our website, we collect the information you enter:

• First and last name
• Email address
• Phone number (if provided)
• Message content describing your operation or enquiry

When you visit our website, we also collect standard usage information through analytics tools — pages viewed, time on site, referring URL, browser type and general location at the country or region level. This data is collected in aggregate and is not linked to your name or contact details unless you also submit the enquiry form.

We use cookies to support site functionality and, with your consent, for analytics and advertising purposes. See our Cookie Rules for details.

3. How we use your data

We use the information you provide through the contact form to:

• Respond to your enquiry and follow up with information relevant to your operation
• Schedule and conduct a discovery call to understand your data needs
• Prepare a scope document or proposal if the conversation progresses to that stage
• Maintain a record of client correspondence for our internal coordination

We use aggregate site analytics to understand which parts of our website are useful and where we can improve the content.

4. Legal basis for processing

We process your personal data on the basis of your consent (given when you submit the contact form) and where we have a legitimate interest in responding to business enquiries submitted to us. Our handling of personal data is guided by applicable local data-protection law in Malaysia, which establishes obligations around collection, use, disclosure and protection of personal data.

5. Cookies and tracking

Our website uses essential cookies required for basic functionality, and optional cookies for analytics and advertising that are only placed with your consent. You can review and adjust your cookie preferences at any time using the preference control on our website or by visiting our Cookie Rules page.

6. Third parties and processors

We use a small number of third-party services to operate our website and understand visitor behaviour. These include analytics platforms (which collect aggregate usage data) and advertising measurement tools (which may place cookies with your consent). We do not sell your personal data to any third party. Third-party processors are required to handle data only for the purposes we specify.

7. Data retention

Enquiry data — names, email addresses, phone numbers and message content — is retained for as long as needed to respond to your enquiry and follow up appropriately. Where an enquiry does not lead to a client engagement, we retain this data for up to 12 months before deleting it. Client records relating to completed engagements are retained for up to 7 years to satisfy ordinary business record-keeping requirements. You may request deletion at any time (see Section 8).

8. Your rights

Under applicable local data-protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data where we have no continuing legitimate reason to hold it
• Withdraw consent at any time (this does not affect processing carried out before withdrawal)

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time and in accordance with our obligations under applicable law.

9. Data security

We take reasonable steps to protect personal data against unauthorised access, disclosure or destruction. These include access controls on systems that hold personal data, use of secure connections for data transmission, and limiting access to personal data to staff and contractors who need it to carry out their work. No transmission over the internet is completely secure; we cannot provide absolute assurances but we maintain appropriate safeguards for the data we hold.

10. Children's data

Our services are directed at estate managers, operations staff and business decision-makers in the agricultural sector. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, please contact us at [email protected] and we will delete it promptly.

11. Changes to this notice

We may update this privacy notice from time to time to reflect changes in how we operate or in applicable requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this notice periodically.

12. Contact

Orbwell
16 Jalan SS 15/4B, 47500 Subang Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3-5638 2471